Shipping policy

Soul Lotus Shipping & Delivery Policy

Last Updated: August 13, 2026

At Soul Lotus, every order is prepared with care before beginning its journey to you. Below you’ll find information about order processing, shipping times, tracking, and delivery.

Order Processing

In-stock items are normally prepared and dispatched within 2 business days after your order is placed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During major promotions, holiday periods, or unusually high order volumes, processing may take slightly longer.

If an item is marked as a pre-order, made-to-order, or otherwise carries a different shipping estimate, the timeframe shown on that product page will apply.

If we are unable to ship your order within the timeframe communicated at the time of purchase, we will contact you with an updated estimated shipping date and, where applicable, the option to cancel the affected item for a refund.

U.S. Shipping

Soul Lotus offers free standard shipping on U.S. orders of $99 or more.

For orders under $99, any applicable shipping charge will be shown at checkout before payment.

Once dispatched, standard U.S. delivery typically takes approximately:

7–15 business days

Please note that this is an estimated transit time and begins after your order has been dispatched.

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, customs processing, peak-season volume, or other circumstances outside our direct control.

International Shipping

We may ship to selected international destinations. Shipping availability, rates, and estimated delivery times are shown at checkout based on your destination.

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless explicitly stated as included at checkout, any such charges are the responsibility of the recipient and are determined by local customs authorities rather than Soul Lotus.

Customs clearance may also cause additional delivery delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Please allow some time after receiving your tracking number for the carrier’s system to display its first update.

Tracking activity may sometimes pause while a parcel is moving between international logistics partners or being transferred to a local delivery carrier.

Shipping Address Changes

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before the order ships, but we cannot guarantee changes once an order has entered fulfillment or has been handed to the carrier.

Soul Lotus is not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout.

If a parcel is returned to us because of an incorrect address, failed delivery, or refusal by the recipient, additional shipping charges may apply before the order can be sent again.

Delayed Packages

Occasional carrier delays can happen, especially during holidays, severe weather, customs clearance, or periods of unusually high shipping volume.

If your tracking has not updated for an extended period or your package is significantly beyond its estimated delivery window, please contact us. We will review the shipment and work with the carrier when appropriate.

Lost Packages

If tracking indicates that a shipment may have been lost in transit, please contact us so we can investigate with the carrier.

Confirmed lost shipments will be reviewed for an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.

Packages Marked “Delivered”

If tracking shows your package as delivered but you cannot locate it, we recommend first:

• Checking around the delivery location, mailbox, parcel locker, front desk, or building reception.
• Asking household members or neighbors whether they accepted the package.
• Allowing up to 1–2 business days, as some carriers occasionally mark packages as delivered shortly before final delivery.

If the package still cannot be located, please contact us and we will assist with the next steps.

Split Shipments

In some circumstances, items from the same order may be shipped separately due to inventory location or fulfillment requirements.

If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees because we chose to split the shipment.

Refused or Unclaimed Shipments

If a shipment is refused or left unclaimed and returned to us, the customer may be responsible for any return shipping, customs, or redelivery charges incurred.

Any refund will be handled according to our Refund & Return Policy after the returned parcel has been received and inspected.

Returns

Shipping and returns are handled under separate policies.

For return eligibility, timelines, return shipping, and refund conditions, please refer to our Refund & Return Policy.

Questions About Your Order

If you have questions about shipping or an existing order, please contact Soul Lotus through our customer service channel and include your order number so we can assist you more efficiently.